Select from the approved service providers below to view more detail

National Disability Insurance Agency

Dolleina are an approved provider offering a range of services to participants of the National Disability Insurance Scheme. We are approved to provide the following support items:

Lifetime Care & Support

Dolleina are an approved service provider offering attendant care services on behalf of the Lifetime Care & Support Scheme and Authority. We have an established track record in working with LTCS participants to successfully accomplish a transition from the rehab setting back to a home setting.

We are experienced in meeting care requirements for all LTCS participants including high physical needs and traumatic brain injury. We have successfully implemented very large programmes with service input requirements exceeding 24 service hours per day for a single client.

Participant input into the design of the service is very important to us.  It helps that we understand what is important to participants including culture, beliefs and values. This includes understanding how you would like to be known and greeted, your preferred times for receiving service, being involved in the recruitment process, selection and training of workers.

Dolleina provide an after-hours service for participants needing to contact us outside normal business hours regarding service arrangements.  Each office manages an on-call service so you will most likely already have spoken to the out of hours contact person during your everyday contact with our offices.

For further information about the Lifetime Care & Support Scheme go to www.icare.nsw.gov.au

Family & Community Services

Dolleina are an approved service provider for Community Support Packages funded by Family & Community Services.

Community Support Programme (CSP)

How Do I obtain access to the Community Support Programme?

If you do not presently have approval for an attendant care programme, Dolleina can submit a referral on your behalf. Following the referral an independent assessor will meet with you to discuss your eligibility and the level of assistance available to you through the Community Support Programme. Once you are awarded your package, you will be presented with a list of service providers operating within your local area.

Who can access this programme?

Individuals may be eligible for a Community Support Programme package if they:

The Community Support Programme is a suitable option for people with:

Is the Programme Flexible and will it be right for me?

The Community Support Programmes operated by Dolleina are designed to provide the service user with a unique, flexible & portable service. An individual may choose to have their entire service managed by Dolleina, or alternatively, individuals may choose to tailor their package and exercise their rights to make their own decisions and choices by recruiting, hiring, training, supervising and terminating carers if required.    

What will the service cost me?

You will not pay Dolleina any money for services that you receive under the Community Support Programmeme

Will I be charged an administrative fee from my package?

Dolleina will not deduct any administrative fees from the package to cover operational costs. An independent assessor determines the total funding to be provided in your package by utilising the simple process hours x hourly rate.  We will always ensure you receive the number of hours identified within your assessment.

The Community Support Package allows clients to purchase applicable goods or specialist services from other suppliers. Under these circumstances, when managing purchases on your behalf, we will charge a small administrative fee to cover costs.

Does Dolleina provide the attendant care programme in my area?

Yes. We provide this service to clients in all areas of New South Wales. Please refer to a copy of the Approved Providers list and coverage areas from the ADHC Other Family & Community Services Programmes Dolleina are also approved providers for the following Family & Community Service programmes:

Home Care Service of NSW

Dolleina have been providing service on behalf of Home Care Service NSW since 1999.  

We are approved to provide the following services:

TAC Victoria

Dolleina are approved to provide services on behalf of the Transport Accident Commission (TAC) Victoria.  We offer this service for individuals that are funded by TAC and reside within New South Wales.

Younger People in Residential Aged Care

Younger People in Residential Aged Care

Further Information