Case Management

Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client's health and human service needs. It is characterised by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes.

Dolleina apply a holistic approach to the delivery of case management. It is essential we first get to know you and understand your needs, preferences and goals. Throughout the process we engage with all others participating in the provision of your service which may include a funding body, family members, allied health, medical and rehabilitation physicians.

Review and evaluation are key elements of our case management process. It’s essential that we have the ability to measure accomplishment of goals and the capacity to collectively review our strategies when goals are not being successfully accomplished.

Care Coordination

Care coordination incorporates the planning and delivery of care services to an individual in a logical, structured and time balanced approach. Our comprehensive approach focuses on identifying specific care needs and goals into a plan and progressively working toward goals.

The primary role of the care coordinator is to simply talk to the service user and assess their needs accurately, understand what is important in their life, and develop a plan that supports achievement of personal goals.

Further Information