NDIS Evolves: PACE (Participant, Platform, and Process) is here


The National Disability Insurance Scheme (NDIS) plays a crucial role in supporting Australians with disabilities by providing them with the funding and resources they need to live fulfilling lives. As the NDIS continues to evolve, the introduction of PACE (Participant, Platform, and Process) marks a significant step towards streamlining the system for participants, providers, and the National Disability Insurance Agency (NDIA) itself.

What is PACE?

PACE is a major initiative by the NDIA aimed at modernising and improving the NDIS experience. It signifies a shift from the previous MyPlace portal to a brand new system:

  • New Platform: This new platform centralizes all communication and information related to the NDIS for both participants and providers.
  • Streamlined Processes: PACE seeks to simplify administrative processes, making it easier for participants to access their plan details, book services, and communicate with providers.
  • Enhanced User Experience: The new system is designed to be user-friendly and accessible, offering a more intuitive experience for all parties involved.

Benefits of PACE:

The introduction of PACE brings several advantages for various stakeholders within the NDIS system:

For Participants:

  • Easier Access to Information: PACE offers a centralized platform where participants can readily access their NDIS plan details, funding information, and service bookings.
  • Improved Communication: The new system facilitates smoother communication between participants and providers, ensuring clearer understanding and more efficient service delivery.
  • Greater Flexibility: One of the key benefits of PACE for participants is the potential for more flexibility in managing their funding within categories (more on this later).

For Providers:

  • Streamlined Claim Processing: Claim processing and payment are expected to become more efficient under PACE, reducing administrative burdens for providers.
  • Enhanced Communication: The new platform allows for better communication with participants and the NDIA, leading to smoother service delivery and improved collaboration.
  • Efficient Management: Managing participant plans and services becomes easier with the centralized platform, allowing providers to focus more on delivering quality support.

For the NDIA:

  • Improved Data Management: PACE facilitates enhanced data collection and reporting, enabling the NDIA to gain valuable insights into the NDIS system.
  • Increased Efficiency: Streamlined processes and improved data management contribute to a more efficient NDIS for the agency.
  • Better Service Delivery: With a more user-friendly system, the NDIA can potentially provide better support to participants and providers.

Changes with PACE:

Category-Level Funding: Previously, NDIS plans allocated budgets line-by-line for specific services. PACE introduces category-level funding, which means participants receive a total budget for each support category within their plan. This allows for:

  • More Choice and Control: Participants have more flexibility in how they allocate their funding within a category, allowing them to prioritize supports that best suit their needs.
  • Greater Adaptability: The ability to adjust funding allocation within categories allows for better adaptation to changing needs and circumstances.

Focus on Outcomes: Another key change with PACE relates to the increased focus on outcomes. Providers will be required to report on the results achieved through the services they deliver.  This shift emphasizes the importance of demonstrating how services are actually improving  participants’ lives.

New Provider Portal: Providers need to adapt to the new platform introduced with PACE.  The new provider portal is designed to facilitate service delivery, communication, and claim management within the new system.

Impact on Funding:

It’s important to understand that PACE doesn’t change what funding can be used for in each category. It primarily affects how participants and providers manage that funding. The shift from line-by-line allocation to category-level funding gives participants more flexibility in choosing how to use their budgets within approved categories. It’s crucial to remember that the NDIS plan still outlines stated categories (funding for pre-approved supports) and flexible categories (funding for any support within the category that aligns with plan goals and NDIA approval).


The rollout of PACE has seen some teething problems for providers with issues getting payments.


What Good Looks Like @ Nextt: Uncovering What Makes Our People Great


Have you ever wondered what makes someone truly shine in the workplace and what traits empower an organisation? At Nextt, we wanted to know what truly drives our employees and how we can best nurture them in their role and goals for the future. That’s why we interviewed select high-performing frontline employees, mainly our incredible Disability Support Workers who work directly with clients, to create the What Good Looks Like @ Nextt Framework.


Think of it as a cheat sheet for excellence, built by the people who know it best! We covered many regions including Sydney, Melbourne, Brisbane, Geelong, and Newcastle, conducting 45-minute online interviews filled with in-depth discussions. There were 16 questions designed to focus on our key strategic pillars:  

  • Client Experience 
  • Employee Experience 
  • Growth & Sustainability 

The Goal 

To answer a burning question: How do we cultivate high-performing frontline employees?  

By listening to those already doing amazing things in their field, we are able to define and showcase what “good performance” looks like within our company and culture.


Nextt Culture is built on Person-Centred Support 

  • Diversity, inclusion, and equal opportunity: These were the top words used to describe our culture. 11 interviewees described Nextt’s culture as diverse, inclusive, equal opportunities and feel supported, while 8 people specifically mentioned feeling ‘respected’ in their everyday role. 
  • Teamwork makes the dream work: Team members are described as approachable, welcoming, friendly, and caring. Plus, the interview data showed that everyone feels a strong connection to the clients they support. 
  • Client-first focus: Being client-centred is part of our mission at Nextt and this runs deep throughout the organisation. Our employees expressed how much they enjoy spending time with the people they support and appreciate building a connection with each person they work with. 


Top 7 Traits of a Nextt Ambassador 

  1. Client-centred: Always putting the client first and showing respect for each individual. 
  1. Communicator and active listener: Understanding that each person has different communication abilities and styles, actively listening to ensure people feel heard, and working together to find solutions. 
  1. Adaptable and flexible: When things change, it’s important to be responsive and present in order to continue providing the best support we can and ensure safety. 
  1. Empathetic and dedicated: Working with people and supporting them to achieve their goals can be difficult, but our Disability Support Workers understand that we’re all human and we all deserve self-determination and to live a quality life. 
  1. Caring and compassionate: Building genuine connections, allowing space and grace during hard times, and showing kindness. 
  1. Professional and has integrity: Upholding high standards at work, considers ethical conduct, and is consistent in doing the ‘right’ thing. 
  1. Problem Solver: Being creative when it comes to problem-solving and providing a psychologically safe environment for sharing ideas. 


Outstanding Observations 

  • Client matching magic: Pairing Disability Support Workers with clients who share interests can create a special bond and allows individuals to build rapport and trust. 
  • Humility heroes: We noticed that the best of our cohort often found it hard to talk highly about their achievements and skills – it seems that humility is just part of who they are. 
  • Learning and development: Many Disability Support Workers have expressed interest in further education and leadership opportunities. 


Words of Wisdom 

During the interviews, our Disability Support Workers shared some gems that perfectly captured the spirit of What Good Looks Like @ Nextt: 

  • “I put myself in [the client’s] shoes, give them the maximum respect and ensure they have dignity.”   
  • “Never forget we are guests in their houses.”   
  • “[Clients] are in charge of their own care so if they want it a certain way that’s what I will do.”    
  • “I try to make a good work environment by having fun with Support Workers and clients.”   
  • “Nothing beats on-the-job experience; you learn more from the clients than you can in any classroom.” 
  • “I will present different ways to solve the problem—you have to be dynamic and think on your feet.” 
  • “I strive to be an example to other Support Workers, be respectful of clients and take pride in working for Nextt.”   


In Summary 

The What Good Looks Like @ Nextt Framework has become foundational in our talent acquisition and retention efforts including recruitment, traineeships, coaching and development. We’ve been able to implement Disability Support Worker Check-Ins based on the framework and more. 


By fostering the qualities and attributes we identified in the framework and supporting professional development, the What Good Looks Like @ Nextt is shaping the organisation with aligned goals and purpose-driven individuals.


Andrews Farm and Queenstown SA: Beautiful New Homes for People Eligible for SDA Funding

Nextt and Vera Living are thrilled to share some incredible news – three brand new Andrews Farm and Queenstown SA Specialist Disability Accommodation (SDA) homes are on the horizon! These luxury homes have been specifically designed to offer comfort, independence, and style for people with SDA funding for High Physical Support or Fully Accessible.

What does that mean for you? Well, picture this:

  • Spacious Living:

    Each home boasts three generous queen-sized bedrooms, with plenty of room to stretch out and relax. No more sharing cramped quarters!

  • Privacy Plus:

    Everyone deserves their own sanctuary, and that’s exactly what you’ll have in these homes. Each bedroom comes with its own private bathroom, complete with all the accessibility features you need.

  • Social Butterfly or Homebody? No Worries:

    Feeling chatty? Two separate living spaces offer the perfect setting for catching up with friends or hosting movie nights. Prefer some solo time? Snuggle up with a good book in your own room, knowing there’s always space for everyone to gather when the mood strikes.

Your Private Sanctuary:

Imagine throwing open the wide windows and letting the golden Aussie sun wash over your room. Breathe in the fresh air, maybe savour a cuppa on your private balcony, and just…let go. These bedrooms aren’t just sleeping quarters, they’re quiet escapes where you can melt away the day’s stresses and find your inner zen.

The Heart of the Home:

  • Kitchen magic:

    This is where food and laughter come together. Pull-out pantries make organising a breeze, and the fancy stone benchtops are perfect for whipping up culinary masterpieces with mates.

  • Smart living:

    Forget fumbling with lights and blinds! Automatic features take care of the fiddly things, leaving you free to enjoy life.

Andrews Farm and Queenstown SA: Your Welcoming Community:

  • Friendly neighbours, safe streets:

    Andrews Farm and Queenstown are the kind of places where you feel at home. They are close to shops, cafes, and has easy access to the city, but far enough away for a peaceful retreat.

  • More than just a house:

    Join a welcoming and inclusive community where you can thrive and enjoy the comforts of accessible living.

Spacious Living, Designed for You

  • Queen-Sized Bedrooms:

    Embrace the luxury of space with three generously sized bedrooms, each offering ample room to relax and recharge.

  • Private Havens:

    Enjoy the comfort of having your own private bathroom attached to each bedroom, complete with accessibility features.

  • Social Spaces, Your Way:

    Two separate living areas cater to both social gatherings and quiet moments of solitude.

Modern Comfort Meets Accessibility

  • Contemporary Style:

    Step into homes with beautiful finishes and modern design touches.

  • Accessibility at the Forefront:

    Wide doorways, ramps, and assistive technology seamlessly integrated into the design ensure seamless mobility and independence.

  • 24/7 Support Staff:

    Dedicated support staff are available to assist with any needs, providing peace of mind and security.

Here’s the lowdown:

  • 3 spacious bedrooms with accessible bathrooms
  • Smart tech like automatic doors and blinds
  • Safe and secure with backup power and emergency response
  • Onsite overnight assistance for extra peace of mind
  • Located in the friendly, accessible community

And the best part? These houses are expected to be ready for you to call home in early 2024! That means you can start dreaming about the possibilities now. If you’re excited about these stunning new homes and want to learn more, reach out to Nextt or Vera Living today! They’re eager to tell you all about it and help you navigate your options.
Don’t forget to check out the listings for Andrews Farm (SA) and Queenstown (SA) on the Nextt website for more details and pictures! You won’t be disappointed.


Beyond the NDIS: Exploring the Lifeline of Foundational Disability Supports in Australia


Living with disability in Australia can feel like navigating a complex landscape. While the National Disability Insurance Scheme (NDIS) supports many, it doesn’t encompass everyone’s needs. This is where foundational disability supports step in, quietly offering a sturdy base and pathways to empowerment for those who don’t quite fit the NDIS criteria.

What exactly are these foundational disability supports? 

The NDIS was initially intended for people with disability with the highest support needs. It was designed to sit within a broader support system so that people with disability who were not eligible for the NDIS could still get their needs met. However, these services supports often either do not exist or are hard to find – leaving people without support. This results in poor outcomes for people with disability.

Foundational disability supports are designed to cater to people with disability who might not meet the criteria for NDIS funding, but still need support. Some foundational supports will also be available to people on NDIS.

Imagine this: Sarah, a vibrant young woman with cerebral palsy, dreams of living independently. Her disability doesn’t qualify for an NDIS plan, but she struggles with cooking and showering on her own. Foundational supports could provide her with home care assistance, allowing her to maintain her desired independence and dignity. Or picture John, a father recently diagnosed with Multiple Sclerosis, needing transportation to medical appointments. While his condition isn’t yet severe enough for NDIS eligibility, accessible taxi vouchers through foundational supports could ease his burden and ensure he receives vital medical care.

The spectrum of foundational supports is wide and welcoming:

  • Home and Community Supports:

    From cleaning and cooking assistance to personal care and transport, these supports are like having a friendly neighbor who lends a hand with daily living tasks. They enable individuals to live dignified and independent lives in their own homes.

  • Early Intervention:

    For children with developmental delays, foundational disability supports offer invaluable services like speech therapy or occupational therapy. This early intervention can make a world of difference in their development and future opportunities.

  • Peer Support:

    Sometimes, the best understanding comes from someone who has walked a similar path. Peer support programs connect individuals with disabilities to a network of peers who offer invaluable advice, encouragement, and a sense of belonging.

  • Information and Advocacy:

    Navigating the disability support system can be a maze. Foundational supports provide information and advocacy services to demystify the process, help individuals understand their rights, access essential services, and make informed decisions about their care.

  • Assistive Technology and Equipment:

    Sometimes, the right tool can make all the difference. Foundational disability supports can provide access to assistive technology like wheelchairs, ramps, or communication aids, empowering individuals to overcome barriers and participate fully in life.

Accessing these supports might seem daunting, but it’s far from impossible:

  • Local Councils:

    Often the first point of contact, local councils offer a range of foundational disability support services. Don’t hesitate to reach out to your council’s disability support team.

  • Community Centres:

    These hubs are brimming with information and resources. Speak to their disability liaison officers or browse their community directories to find relevant support services.

  • Disability Advocacy Groups:

    These organisations are champions for disability rights and have extensive knowledge of available foundational disability supports. They can be your guide through the process and advocate for your needs.

Remember, foundational supports are not a replacement for the NDIS, but rather a complementary pathway. They offer a vital safety net and can even pave the way for future NDIS eligibility by increasing independence and well-being. It’s a two-pronged approach to ensure no one falls through the cracks in the support system.

For individuals living with disability:

  • Foundational supports offer a sense of security and autonomy, enabling you to focus on living your life to the fullest.
  • They provide essential services that bridge the gap between your needs and your current abilities.
  • They empower you to make informed decisions about your care and participate actively in your community.

For those supporting someone with a disability:

  • Understanding foundational supports empowers you to advocate for your loved one’s needs and access the right resources.
  • They offer peace of mind knowing your loved one has a safety net and pathway to independence.
  • They enable you to collaborate with disability support services to create a holistic and supportive environment for your loved one.

Foundational disability supports are more than just programs and services; 

When will foundational supports be introduced?
Foundational supports will be phased in over a currently unknown timeline. It is expected that they will become available sometime in the first half of 2024.


Luxury apartments at Wynnum offer affordable housing solutions for people with specialist disability needs

Nestled in the heart of picturesque Wynnum, a bayside suburb of Brisbane, are remarkable new luxury apartments for people with specialist disability needs. Sanctuary at Wynnum, a collaboration between Nextt and Adapt Housing, offers a vibrant community where people can thrive in accessible, adaptable, supported living homes.

Designed with elegance and practicality in mind, these private 2-bedroom, 2-bathroom apartments offer people with disability the opportunity to live independently while enjoying the company of friends and family.

Breaking Barriers to a Fulfilling Life

For many people with a disability, finding suitable housing that caters to their specific needs can prove to be an difficult journey. Sanctuary at Wynnum removes these barriers by providing:

  • Accessible Design: From wheelchair-friendly layouts to intuitive technology and smart-home features, every apartment prioritises seamless mobility and independence.
  • Adaptable Living: With flexible design elements and assistive technology solutions, individual apartments can be tailored to specific needs, evolving with residents’ requirements.
  • Supportive Community: Fostering a sense of belonging, Sanctuary at Wynnum provides residents with on-site on-call support from Nextt, ensuring their individual needs are met.

Supporting residents to live fulfilling lives

Beyond physical accessibility, Sanctuary at Wynnum focuses on supporting residents to live fulfilling lives on their own terms. This includes:

  • Independent Living Opportunities: Residents have the freedom to manage their day-to-day lives as they choose, with personalised support readily available.
  • Social Connections: A vibrant shared rooftop community space that fosters camaraderie and helps build meaningful connections..
  • Holistic Wellbeing: Comprehensive support services encompass individual needs, from disability care to social and emotional well-being.

Living Beyond Expectation

Sanctuary at Wynnum is more than just a physical environment; Imagine:

  • Waking up to a morning filled with sunlight streaming through spacious windows.
  • Enjoying the freedom of preparing your own meals in a fully accessible kitchen.
  • Embracing independence and self-determination, knowing support is always within reach.

Features at-a-glance:

  • 24/7 Monitored Emergency Call System
  • On-site 24/7 care and support services
  • Proximity to Wynnum Train Station (less than 200 meters)
  • Convenient access to the beautiful Wynnum foreshore
  • Close proximity to supermarket, pharmacy, and doctors offices

A Partnership for Progress

Nextt and Adapt Housing, renowned organisations dedicated to supporting people with disability, have joined forces to offer these exceptional luxury apartments. Nextt’s extensive experience in disability support is seamlessly integrated with Adapt Housing’s expertise in accessible housing design, resulting in a truly holistic living experience.

These beautifully designed homes, built with collaboration and innovation at their core, offer people with disability not just a place to live, but a chance to thrive.

To learn more about Sanctuary at Wynnum and how it can become your gateway to an independent and thriving life, visit or contact Nextt directly.


Young People in Residential Aged Care (YPIRAC): A Complex Issue with a Growing Need for Action


In Australia, number of young people are residing in aged care facilities. These individuals, often referred to as Younger People in Residential Aged Care (YPIRAC), face unique challenges and require specialised care and support systems. This article explores the complexities of YPIRAC, highlights the current situation in Australia, and discusses potential solutions to better address their needs.

YPIRAC: defining the issue

YPIRAC are defined as individuals under the age of 65 who reside in aged care facilities due to complex needs arising from disability, acquired brain injury, chronic illness, or mental health conditions. These individuals often lack age-appropriate social interactions, therapeutic activities, and opportunities for personal growth and development within the traditional aged care environment.

Understanding the reasons for YPIRAC

There are several factors that have contributed to the number of younger people living in residential aged care (YPIRAC) in Australia:

  • Limited Disability Housing Options: A shortage of suitable housing options for individuals with disabilities creates challenges for independent living.
  • Inadequate NDIS Support: The National Disability Insurance Scheme (NDIS) may not provide sufficient support for individuals requiring round-the-clock care or specific therapeutic interventions.
  • Lack of Age-Appropriate Services: Aged care facilities are not designed to meet the specific needs and preferences of younger residents, leading to feelings of isolation and loneliness.
  • Increased Life Expectancies: Advances in medical technology have led to increased life expectancies, resulting in more individuals living with disabilities into adulthood.

Current situation in Australia: astatistical snapshot

  • Number of YPIRAC: As of June 30, 2022, there were 2,934 YPIRAC residing in aged care facilities across Australia. This represents a 24.7% decrease from the previous year, highlighting ongoing efforts to transition YPIRAC into more suitable settings.
  • Age Distribution: The majority of YPIRAC fall within the 50-64 age range, with a smaller but significant population under 50.
  • Reasons for Admission: The primary reasons for YPIRAC entering aged care include intellectual disability, acquired brain injury, and mental health conditions.

Challenges faced by YPIRAC

YPIRAC experience various challenges within the aged care environment, including:

  • Social Isolation: Limited opportunities for interaction with peers and age-appropriate social activities can lead to feelings of loneliness and isolation.
  • Lack of Stimulation: The lack of stimulating activities and therapeutic interventions can impede personal growth and development.
  • Inadequate Support Services: Aged care facilities may not have the specialised staff or resources to cater to the complex needs of younger people in residential aged care.
  • Stigma and Discrimination: younger people in residential aged care may face stigma and discrimination within aged care settings and broader society.

Responding to the needs of younger people in residential aged care

The Australian government and various stakeholders have acknowledged the need for a comprehensive approach to address the needs of YPIRAC. Some initiatives currently underway include:

  • National YPIRAC Strategy: The development of a national strategy to guide the transition of YPIRAC into age-appropriate accommodation and support services.
  • Increased Funding: Allocation of additional funding to support the development of specialised housing options and community-based services for YPIRAC.
  • Enhanced Support Coordination: Strengthening the role of NDIS Support Coordinators in facilitating the transition and providing ongoing support to YPIRAC in their chosen living arrangements.
  • Improved Aged Care Standards: Reviewing and revising aged care standards to ensure they meet the specific needs and preferences of YPIRAC.

Looking Forward: A Brighter Future for YPIRAC

While challenges remain, there is a growing momentum towards addressing the needs of YPIRAC in Australia. Through continued collaboration between government, service providers, and families, a future where YPIRAC can live fulfilling and independent lives in age-appropriate settings can be achieved.

Thankfully, awareness about YPIRAC is growing, and positive initiatives are shaping a brighter future:

  • National YPIRAC Strategy: A roadmap to transition YPIRAC to age-appropriate accommodation and support services.
  • Increased Funding: Resources are being allocated to develop specialised housing options and community-based services for YPIRAC.
  • NDIS Enhancements: Efforts are underway to improve NDIS support coordination and ensure flexibility for younger individuals requiring specialised care.
  • Improved Aged Care Standards: Reviewing standards to ensure they cater to the diverse needs of YPIRAC within aged care settings.

Nextt: Building Bridges for YPIRAC to Thrive

At Nextt, we understand that one size doesn’t fit all, especially when it comes to YPIRAC. We actively work to support their journey towards a fulfilling life, focusing on:

  • Individualised Support Plans: We tailor our services to each YPIRAC’s specific needs and aspirations, whether it’s finding suitable housing, securing NDIS funding, or providing ongoing support services.
  • Promoting Independent Living: We empower younger people in residential aged care to live as independently as possible by offering skills development, employment support, and community access programs.
  • Fostering Social Connections: We organise age-appropriate activities, social events, and peer support groups to combat loneliness and build a sense of belonging.

At Nextt, we believe that every individual, regardless of age or circumstance, deserves the opportunity to thrive. We are committed to being a bridge for younger people in residential aged care, connecting them to age-appropriate environments, meaningful connections, and a future filled with possibilities.


Hospital Discharge: Your NDIS Ally for a Smooth Transition

Introduction: Heading Home with a Smooth Transition

For NDIS participants, hospital discharge can often present a mix of emotions, ranging from relief and anticipation to anxiety and uncertainty. It’s natural to have concerns about leaving the hospital’s round-the-clock care and adjusting to life back home, especially when managing a disability. The critical question becomes: How can you make the transition as seamless and empowering as possible?

Understanding the Hospital Discharge Process

The process of hospital discharge involves careful coordination between hospital staff, NDIS representatives, and you (or your representative). Here’s a breakdown of the key steps involved:

  1. Discharge Assessment: Hospital staff assess your support needs upon discharge, covering aspects like personal care, daily living activities, and home modifications.
  2. NDIS Notification: The hospital notifies the NDIA of your discharge to ensure timely arrangements for necessary supports.
  3. NDIA Contact: The NDIA reaches out to you (or your representative) within four days of notification to discuss your support needs and plan adjustments.
  4. Review and Planning: Existing NDIS plans may be reviewed to reflect any changes in your support needs post-discharge.
  5. Support Coordination: Your NDIS Support Coordinator plays a pivotal role in connecting you with appropriate services and providers, ensuring a smooth transition.
  6. Linking with Providers: The NDIA works to link you with suitable support providers to meet your needs at home or in the community.

Common Worries and Considerations

It’s common for NDIS participants to have concerns about:

Managing care at home

Will I be able to manage my personal care, medications, and daily routines without the constant support of hospital staff?

Yes, you can manage your care at home with the right support and resources. NDIS funding can cover a range of supports, including:

  • Personal care: Assistance with daily living activities such as showering, dressing, grooming, and meal preparation.
  • Home modifications: Modifications to your home to enhance accessibility and safety, such as grab bars, ramps, and wider doorways.
  • Assistive technology: Tools and devices that can help you with daily tasks, such as dressing aids, communication devices, and voice-activated technology.
  • Community access: Transportation and support for social, recreational, and vocational activities.

Changes in health status 

How will I cope with any ongoing health challenges or changes in my condition?

NDIS funding can also cover the costs of ongoing healthcare needs, such as:

  • Therapy services: Physical therapy, occupational therapy, and speech therapy to help you maintain and improve your skills.
  • Specialist appointments: Regular visits to doctors, specialists, and other healthcare professionals to monitor your health and manage any ongoing conditions.
  • Medications and medical supplies: The costs of medications and medical supplies that you need to manage your health condition.

Accessing necessary supports 

Will I have the right supports in place to maintain my independence and quality of life?

Your NDIS plan can be reviewed and adjusted to reflect your changing needs. The NDIA and your Support Coordinator will work with you to ensure you have access to the right supports and services to live a fulfilling life.

Financial implications

How will my NDIS plan cover the costs of necessary supports?

The NDIS will fund a range of supports and services based on your individual needs. Your Support Coordinator can help you understand your plan and how it can be used to cover the costs of your care.

How Nextt Can Help

Nextt is here to help NDIS participants navigate hospital discharge with confidence and ease. We offer a wide range of disability services tailored to meet your individual needs and preferences, including:

  • Personal care: Assistance with daily living activities such as showering, dressing, grooming, and meal preparation.
  • Community access: Transportation and support for social, recreational, and vocational activities.
  • Support Coordination: We can provide support to help you make the most of your NDIS plan.

Our Promise: Empowering Independence

At Nextt, we believe that hospital discharge is not an end point, but rather a new chapter in your journey towards a fulfilling life with a disability. We are committed to providing you with the individualised support and resources you need to thrive at home and in the community. Contact us today to learn more about how we can help you navigate the transition with confidence.

In addition to the above, here are some additional tips for ensuring a smooth hospital discharge:

  • Communicate with your hospital care team: Be open and honest about your concerns and expectations for your discharge.
  • Involve your family or carers: Having a strong support network can make a significant difference during the transition home.
  • Prepare your home: Make any necessary modifications to your home to ensure accessibility and safety.
  • Gather necessary supplies: Stock up on medications, personal care items, and any other items you may need upon returning home.
  • Establish a routine: Develop a daily routine that includes time for self-care, rest, and activities you enjoy.
  • Seek support when needed: Don’t hesitate to reach out to your support coordinator, NDIS representatives, or community resources if you need additional assistance.

Remember, you are not alone in this journey. With the right support and planning, you can make the transition from hospital to home a smooth and empowering experience.


NDIS review provides a revitalised NDIS and a new era of disability inclusion

The recommendations in the review are critical in ensuring that all Australians benefit from a world class and sustainable scheme.

Quotes attributable to Claire Robbs, Alliance20

“Alliance20 service providers serve the interests of people with disability, many with high and complex needs and we are very supportive about the reform measures announced today.”

“Alliance20 welcomes the approach that the implementation of the recommendations will be done in partnership with people with disability. This is so important and a non-negotiable issue that governments have recognised. Alliance20 organisations are also ready to provide our experience and expertise in the implementation process.

“We acknowledge and congratulate all Australian Governments, that through National Cabinet, have provided certainty for the NDIS and new funding for Foundational Supports and other aspects of the scheme. This cross-government commitment to people with disability and a more inclusive society at every level is a credit to our whole community.”

In addition to the new planning and access arrangements for the people we support and other participants, we recognise the need for improved regulation in the sector, better and fairer pricing and specialised navigators to assist people access the supports they need. We very much support the commitment to improving the quality and safety of services through expanded registration.

We also particularly support the reforms to housing and living and the commitment to working on new arrangements for people in ‘legacy’ group homes. Alliance20 organisations have taken a leadership role in this area and will continue to work with people with disability to provide new arrangements as they choose.

Alliance20 congratulates the Review Team and the people and organisations that made submissions and representations throughout the process. We look forward to working with all stakeholders to implement these important reforms in a manner that is led by people with disability and supported by our organisations.

Media Enquiries: Chris Chippendale 0423 025 035 Quotes: Claire Robbs, CEO Life Without Barriers, for Alliance20.


Individualised Living Options (ILO): Designing Your Life For Independent Living


Individualised Living Options (ILO) under the NDIS provides the flexibility for you to select the home of your choice and establish customised support that aligns with your preferences and needs.

What is Individualised Living Options (ILO)?

Imagine having the freedom to choose where you live, how you live, who you live with, and the kind support you need to thrive. That’s the essence of Individualised Living Options (ILO). ILO is a flexible approach to housing and support services that caters to the unique needs and aspirations of people with disability. It breaks away from the traditional one-size-fits-all model and empowers individuals to make choices about their lives.

Who is eligible for Individualised Living Options (ILO)?

To be eligible for ILO funding, you must be:

  • An active NDIS participant
  • Have a disability that limits your ability to perform daily tasks
  • Need support to live independently and participate in the community

How to get Individualised Living Options (ILO) Funding

The process of securing Individualised Living Options (ILO) funding involves working closely with your NDIS planner:

  1. Start the Conversation:

    Talk to your NDIS planner about your living goals and aspirations.

  2. Comprehensive Assessment:

    An occupational therapist or other qualified professional will assess your needs to determine the level of support you require.

  3. Tailored Funding Request:

    Your NDIS planner will create a personalised ILO funding request based on the assessment findings.

  4. NDIS Review and Decision:

    The NDIS will review the funding request and make a final decision.

Understanding the participant’s needs

The success of Individualised Living Options (ILO) hinges on understanding each individual’s unique needs and aspirations. This comprehensive assessment focuses on three key areas:

  1. Functional Capacity Evaluation:

    Evaluating your ability to perform daily tasks and participate in community activities.

  2. Living Goals Exploration:

    Uncovering your preferences for living arrangements, including location, type of accommodation, and support needs.

  3. Support Requirements Determination:

    Determining the level and type of support necessary to achieve your living goals.

Exploration and design

Once your needs are fully understood, the exploration and design phase begins. This involves working together to:

  1. Identify Diverse Living Options:

    Explore a wide range of housing alternatives that align with your preferences and needs.

  2. Develop Personalised Support Plans:

    Create tailored support plans that address your daily living, social, and personal care needs.

  3. Establish Supportive Networks:

    Build strong relationships with support providers, community organisations, and natural supports such as family and friends.

A spectrum of supports: empowering you to thrive

ILO funding can cover a wide range of supports, including:

  1. Personal Care Assistance:

    Help with daily tasks such as bathing, dressing, and eating.

  2. Household Tasks Support:

    Assistance with maintaining your home, including cleaning and cooking.

  3. Community Access Facilitation:

    Help with transportation, social activities, and participation in community events.

  4. Skills Development Enhancement:

    Support to improve life skills, such as budgeting, cooking, and independent living.

  5. Assistive Technology Funding:

    Funding for assistive technology to improve independence and participation.

Common questions: addressing your concerns

To address frequently asked questions about ILO:

  • ILO vs. Traditional Group Homes:

    ILO offers a more individualised and flexible approach, allowing you to choose your living arrangements and support levels. Traditional group homes provide a standardized living environment with shared support services.

  • ILO Funding Allocation:

    The amount of funding you receive depends on your individual needs and circumstances. Your NDIS planner will work with you to determine the appropriate level of funding.

  • ILO Funding Mechanism:

    ILO funding is typically provided through a combination of direct fundings to you and fundings to service providers delivering supports.

Nextt: Your Partner in Setting Up ILO

Nextt is a leading provider of disability support services, committed to helping people with a disability live fulfilling and independent lives. We can assist you with every aspect of setting up ILO, from understanding your eligibility and completing the funding application to designing personalised support plans and connecting you with the right support providers.

Client Stories Uncategorized

A journey of resilience and recovery: Kerrie’s story with Nextt

Diagnosed with MS, cancer in her right arm, and facial neuralgia, Kerrie faced a new challenge in 2022 when she contracted Covid-19. This marked the beginning of a tumultuous period, but thanks to the unwavering support of her team at Nextt, Kerrie’s story has significantly improved.

From health to setbacks

When Monique, Nextt’s Client Experience Manager first met Kerrie in 2022, before her battle with Covid-19, she was healthy and happy, navigating life in her wheelchair and cherishing the things she loved. However, the virus changed everything, leading to weeks in the hospital, pneumonia, and the development of pressure wounds. The subsequent months saw Kerrie oscillating between moments of well-being at home and returns to the hospital due to chest infections and pressure wounds.

 Dedicated support through challenges

In March 2023, Kerrie’s health was showing signs of improvement. Unfortunately, another setback occurred when she contracted a chest infection, resulting in a 7-week hospitalisation. Recognising the need for emotional support during this challenging time, Kerrie’s support coordinator, hospital, and Kerrie herself agreed that regular visits from a familiar face would be beneficial.

Enter Joann, one of Kerrie’s dedicated support workers, who provided companionship during her hospital stay.

Collaboration for a brighter future

Upon Kerrie’s discharge, a collaborative effort involving Nextt’s team, allied health specialists, and her circle of supports was initiated. Kerrie’s goal was clear – to regain mobility, enjoy fresh air, and reclaim her life. Through increased supports, collaboration with healthcare professionals, and the diligent coordination from her Client Experience Manager Monique, a plan was set in motion to achieve Kerrie’s aspirations.

October 2023: a remarkable transformation

Fast forward to October 2023, Monique’s return visit revealed a remarkable transformation. Kerrie, with her infectious smile, was sitting up in bed, a testament to the progress made. She shared her recent adventure – a haircut that left her feeling wonderful! Kerrie is now back in her wheelchair regularly, feeling the warmth of the sun on her skin, and has reconnected with her community access provider, venturing out once a week. The change is palpable – Kerrie is visibly happier and back to being herself.

Ongoing support and future goals

While celebrating Kerrie’s successes, the team at Nextt remains dedicated to maintaining her current level of health and comfort. Monique has advocated for a new pressure-relieving wheelchair cushion to mitigate the risk of pressure wound re-development. Daily check-ins with community nurses and the exceptional work of Kerrie’s long-term support worker, Joann, have contributed to the significant healing of her wounds. Joann deserves special recognition for the trust and rapport she has built with Kerrie, a heartwarming testament to the compassionate care that defines Nextt’s approach.

Kerrie’s journey reflects not only her resilience but also the power of collaborative and dedicated support in the face of adversity. As she continues on her path to recovery, the Nextt team remains committed to empowering Kerrie to get more out of life.